Terms and Conditions

These Terms and Conditions outline your rights, responsibilities, and how our website and services may be used.

Wellness Hills Mental Health (herein referred to as “Wellness Hills,” “the Facility,” “we,” “our,” or “us”)

Please read these Terms and Conditions carefully. By accessing or using our website, services, digital content, educational materials, or clinical programs (collectively, the “Services”), you accept that you have read, comprehended, and assented to be bound by these Terms and Conditions. If you do not agree, please discontinue use of our Services immediately.

1. Purpose of This Agreement

These Terms and Conditions may form a legally binding agreement between Wellness Hills and every individual who accesses our website or utilizes our Services (herein referred to as “the User,” “you,” or “your”).
They exist to:

  • Protect your rights and privacy
  • Outline the limits of our liability
  • Establish expectations around the safe and lawful use of our Services
  • Comply with federal and state mental health, substance-use, and digital communication laws

This is not a substitute for a clinical consent form, Notice of Privacy Practices, or treatment contract. Those documents are signed separately by enrolled clients.

2. Not Medical or Clinical Advice

Information on our website is provided for educational and general informational purposes only. While Wellness Hills is a licensed provider of mental-health and substance-use services, the website itself does not:

  • Diagnose conditions
  • Provide medical or psychiatric advice
  • Establish a therapist–client or doctor–patient relationship
  • Substitute for professional care

Any decision regarding treatment, medication, rehabilitation, or crisis care should be made with a licensed clinician. If you are in crisis, call your local emergency number or a national crisis hotline immediately.

3. Eligibility to Use Our Services

To use our website, you must:

  • Be at least 18 years of age, or
  • A parent or guardian must approve for anyone under the age of 18

If you access our clinical programs, you will be required to complete additional intake documentation governed by federal confidentiality laws (including HIPAA and 42 CFR Part 2, where applicable).

We reserve the right to refuse access to any person who misuses, abuses, or attempts unauthorized access to our website or systems.

4. Protected Health Information (PHI)

If you become a patient of Wellness Hills, any information you provide becomes Protected Health Information (PHI) under:

  • HIPAA (Health Insurance Portability and Accountability Act)
  • 42 CFR Part 2 (a federal law that provides stringent privacy protection for records related to substance use disorder treatment)
  • Applicable state mental-health confidentiality laws

PHI is never governed solely by these Terms and Conditions.

Instead, PHI is controlled by our Notice of Privacy Practices, treatment agreements, and federal law. Where 42 CFR Part 2 applies (substance-use treatment), we cannot release identifying information about your enrollment, treatment, diagnosis, or status without your written consent, except in very narrow legal circumstances.

Website use alone does not create PHI.

5. Business Associates and Third Parties

Wellness Hills sometimes works with trusted third-party vendors (“Business Associates”) to support our operations, such as:

  • Secure electronic medical record systems
  • Cloud hosting providers
  • Appointment Scheduling platforms
  • Billing processors
  • Data security services

Under federal law, any third party that can access PHI is obligated to sign a Business Associate Agreement (BAA) and follow all confidentiality rules under HIPAA and 42 CFR Part 2.

We do not sell, rent, or trade your PHI or personal information.

6. Website Use, Conduct, and Restrictions

When you use the Wellness Hills website, you agree to the following rules of conduct. Specifically, you must not:

  • Engage in harmful or illegal activity. This includes any use of our Services for fraud, abuse, or other unlawful purposes.
  • Compromise our security. Do not attempt to bypass or attack any of our site’s security measures.
  • Infringe on our intellectual property. You may not copy, duplicate, or republish any content or part of  this site without our explicit written consent.
  • Scrape or harvest data automatically. The use of bots, crawlers, or other automated systems to extract data from our website is prohibited.
  • Introduce malicious code. Uploading files that contain viruses, malware, or any other damaging code is strictly forbidden.
  • Misrepresent your identity. Impersonating any Wellness Hills team member, clinician, or patient is grounds for immediate termination of access.

We reserve the right to suspend or terminate the access of any user who violates these terms.

7. Intellectual Property Rights

All content on the Wellness Hills website, including, but not limited to, text, graphics, layout, images, videos, downloadable materials, branding, and design, is the exclusive property of Wellness Hills unless otherwise stated.

You are permitted to access and view our website for your own personal, non-commercial use. This permission is limited, can be withdrawn, and is not transferable. Unless explicitly authorized in writing by Wellness Hills, you are strictly prohibited from:

  • Copying, modifying, distributing, or reproducing any website content
  • Creating derivative works based on any material found on the site
  • Using the Wellness Hills name, logo, trademarks, or overall brand identity for marketing, endorsement, or any form of misrepresentation

You may not use this site’s content without permission. Such actions infringe on our intellectual property rights and can result in legal liability.

8. Testimonials, Stories, and Educational Materials

We share real stories and resources to support and inform our community. These include:

Patient stories, but only when someone has given us clear, written permission and we’ve removed every detail that could identify them.

  • Quick conversations with our doctors and team members.
  • Guides and articles our staff wrote themselves.
  • Straightforward accounts from people about their own recovery.

Note: These stories are meant to offer hope and information. They are not medical advice. Every person’s path is different, and past results do not promise the same for you.

9. No Guarantee of Treatment Outcome

Wellness Hills follows proven, evidence-based methods. Still, recovery is personal. Outcomes vary based on many factors, such as:

  • Your medical background
  • How actively you participate
  • Any other health conditions
  • Your living situation
  • The support you have around you

For these reasons, we cannot promise:

  • Lifelong sobriety
  • Complete symptom relief
  • Full remission
  • Finishing the program
  • Success with jobs, housing, or legal matters

This applies to all our programs and materials. We’ll always give you our best care, but we can’t control every outcome.

10. Third-Party Links and External Resources

This website may provide hyperlinks to internet resources maintained by third parties. These are provided for convenience and educational value. We do not control or endorse the content, accuracy, or privacy practices of third-party websites.

You acknowledge that you access external links at your own discretion and risk.

11. Payments, Refunds, and Fees

Browsing the Wellness Hills website is always free. Some of our digital courses, workshops, or resources do have a fee. If that’s the case:

  • Payment is due in full at the time of purchase unless we clearly say otherwise.
  • Any refund option will be listed in the specific program or product description.
  • Enrollment in our full treatment programs follows a separate financial agreement.

We may change prices, payment terms, or refund rules at any time. We’ll always post the current details on the site and, when possible, give advance notice for existing purchases.

12. Limitation of Liability

To the maximum extent allowed by law, Wellness Hills, and everyone who works with us, including clinicians, staff, contractors, and partners, will not be responsible for:

  • Any indirect, incidental, special, punitive, or consequential damages.
  • Losses caused by website downtime, technical glitches, or data issues that are outside our control.
  • Decisions you make based on general information or educational content found on the site.
  • Anything that happens when you use site information outside of your actual treatment with us.

Your sole remedy for displeasure with the website is to discontinue using it. This limitation does not apply to clinical negligence claims governed by state law.

13. Indemnification

You consent to indemnify and hold harmless Wellness Hills from any claims arising out of:

  • Misuse of our website
  • Violation of these Terms
  • Infringement of intellectual property rights
  • Unauthorized attempts to access our systems

This clause applies where allowed by law and does not replace your rights as a patient.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the state in which Wellness Hills operates, without regard to conflict-of-law principles.

Any dispute arising from your use of the website shall be resolved through:

  1. Good-faith negotiation, then
  2. Mediation, and if unresolved,
  3. Binding arbitration (except where prohibited by law).

Clinical negligence claims follow state and federal legal processes and are not subject to mandatory arbitration unless permitted by local law.

15. Changes to These Terms

We may update these Terms occasionally to reflect:

  • New laws or regulations
  • Changes in clinical guidelines or best practices
  • Improvements to our programs and website
  • Day-to-day operational reasons

If you keep using the site after the update, that means you accept the revised Terms.

Client Testimonials

What Our Clients Say About Wellness Hills

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Average 5.0 Rating

“Wellness Hills Truly Changed My Life. From the Moment I Walked in.”

"I felt supported, understood, and never judged. The therapists here actually listen, and the groups helped me build confidence and skills I didn’t even know I needed. I’m healthier, calmer, and finally hopeful about my future. I’m so grateful for the care I received.”

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Client Satisfaction